FAQ

FAQ'S

How Can I contact Frontend Solutions?

How Can I contact Frontend Solutions?

Customer Service
info@frontendsolutions.net

or call 817.652.1110

What is your turn around time?

Production times vary depending on the item that you are ordering, but here are some turnaround times you so can get an idea:

Screen Printing: 4 to 5 business days.

Embroidery: 7-10 business days (repeat orders are 4-5 business days).

Banners: 24 hours with artwork ready to print provided by the customer.

Promotional Items: Depends on item

Vehicle Wraps: 5 business days after artwork aproved by customer.

Are there any set up fees?

Yes, the set up fee for screen printing is $20.00 per color/per side

Ex. If your order has a one color image on the front and one the back, that is 1 color front, 1 color back and the setup fee would be $40.00 unless we are printing the exact same image on both sides in which case we could use the same setup for both and you only pay $20.00

Embroidery orders have digitizing fees with the first order and the price depends on the type of design we are digitizing and the amount of stitches that the design would need.

Banners and signs usually don't have any set up fees, but if your artwork is not ready for print there might be some graphic design charges. Our graphic design rate is $50.00/hr.

The set up fees for promotional items varies from item to item.

Can you ship my order?

Yes, we ship orders within the continental US via FEDEX.

Can I pay for my order when I pick it up?

All orders have to be pre-paid before we can start any work.

Do you accept credit cards?

Yes, We accept Visa and MasterCard

Is there an extra charge for extra large sizes of T-shirts?

Yes, prices are quoted from XS to XL sizes, if you need larger sizes please keep in mind that the extra charges are as follows.

  • 2XL add $2.00
  • 3XL add $2.50
  • 4XL add $3.00
  • 5XL add $4.50
  • 6XL to 10XL(when available) add $5.00

What are your hours of operation?

We are open monday to friday 8am to 5pm

Can I have my order sooner?

For your convenience we offer rush services. These services vary in price. Ask your sales representative for a rush service quote.

Can you screen print one T-shirts as a sample?

We can make a sample T-shirt for $200 and when you place the order for the whole quanltity we'll give you a credit for the $200

Can I bring my own T-shirts?

No, all orders we print are printed on our garments.

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